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ANNEXURE A: SOW BGV
SCHEDULE A
GENERAL TERMS AND CONDITIONS
1. IDfy shall commence provision of the Services in respect of any Verification Subject upon:
1.1 receipt of written instruction to do so from You; IDfy receives its Fees for the Services in full accordance with the terms of the proforma invoice and completion by a Verification Subject of the requirements on the IDfy website located at www.idfy.com for initiation of Services; and
1.2 receipt from You of all consents, authorisations, permissions, Supporting Documents, and information described in Annexure ‘A’ in respect of that Verification Subject, which You confirm are (i) in the form and manner prescribed by IDfy, and (ii) complete in all respects OR that Verification Subject providing the necessary consents, authorisations, permissions, Supporting Documents, and information to IDfy for the performance of the Services as described on IDfy’s website, at www.idfy.com, and that such Verification Subject confirms are (i) in the form and manner prescribed on such website, and (ii) complete in all respects.
2. The turn-around-time (“TAT”) for the provision of any of the Services in respect of a Verification Subject as described in Annexure ‘A’ shall commence only upon receipt by IDfy of the consents, authorisations, permissions, Supporting Documents, and information, as described in Clause 3.1.
3. IDfy may require either (i) additional details and documents in respect of any Verification Subject in the course of providing the Services, or (ii) details, documents, or information that may be missing from the consents, authorisations, permissions, Supporting Documents, and information provided by or in respect of any Verification Subject prior to the commencement of Services in respect of such Verification Subject. In such events, IDfy shall notify You / Verification Subject of such a requirement (such notification hereinafter referred to as an “Insufficiency”). An Insufficiency must be fulfilled, that is, any additional or missing details, documents, and information specified by IDfy in such Insufficiency must be provided to IDfy, within 10 (ten) business days of IDfy bringing such Insufficiency to Your/ Verification Subject’s notice. IDfy reserves the right to close the Report (as that term is defined in Annexure ‘A’ to this Agreement) in respect of that Verification Subject and mark it as ‘Amber’ (as described in Annexure ‘A’ to this Agreement). Provided further that the TAT in respect of any Services in relation to which an Insufficiency has been raised by IDfy shall commence only upon the provision of the necessary details, documents, or information that IDfy may indicate in its
communication of such Insufficiency to You.
4. You understand and agree that the provision of Services by IDfy shall be based upon the consents, authorisations, permissions, Supporting Documents, and information provided to IDfy in relation to any Verification Subject, and that IDfy shall not be responsible or liable in any manner for any inaccuracy, incompleteness, or insufficiency in any Final Report in relation to any Verification Subject that is based upon, or has resulted from, IDfy’s providing the Services on the basis of the consents, authorisations, permissions, Supporting Documents, and information provided to IDfy in relation to that Verification Subject in accordance with the terms hereof.
5. All requests for the use of the Services in relation to any Verification Subject are subject to acceptance by IDfy, and IDfy retains the right to reject any request for Services in relation to any Verification Subject, that does not comply with the terms hereof, and with the Terms of Use of the IDfy website, located at www.idfy.com.
6. You understand and agree that IDfy may, in the course of providing the Services, employ the services of various agents and sub-contractors, and that You do not have, nor shall it, at any time raise, any objection to the use of such agents or sub-contractors by IDfy, provided that IDfy shall ensure that such agents and sub-contractors are bound by terms of confidentiality and data protection that are at least as onerous as the ones set out in this Agreement.
7. You understand and agree that IDfy may access or employ various third-party applications, programs, databases, and services (collectively, “Third-Party Services”) and application programming interfaces (“APIs”) provided by such third-party services to provide the Services to You. Notwithstanding anything in this Agreement, the Parties agree that IDfy’s provision of the Services to You under this Agreement is subject to the availability of such Third-Party Services and such Third-Party Service APIs, and that IDfy (a) shall be in no event liable or responsible in any manner whatsoever for any liability or action arising as a result of, or in relation to, the unavailability, inaccessibility, inefficiency in performance, or inaccuracy of results obtained from, such Third-Party Services and such Third-Party APIs, and (b) nor shall IDfy be held to be in default of any of its obligations or responsibilities under this Agreement arising out of such unavailability, inaccessibility, inefficiency in performance, or
inaccuracy of results obtained from, such Third-Party Services and such Third-Party APIs, whether by way of exceeding the TAT in relation to any particular instance of a Service, or any inaccuracy in any written report or information provided by IDfy to You, or any other component of any instance of a Service, or otherwise.
8. IDfy shall, upon completion of the Services in relation to a Verification Subject, submit a collated concise ‘Final Report’ in the manner set out in Annexure ‘A’, documenting the process followed for the Services in relation to such Verification Subject, responses received, and IDfy’s good faith summary conclusions therefrom (a “Final Report”).
9. Data Retention and Purge Policy: Data destruction ensures that IDfy manages the data it controls and processes it in an efficient and responsible manner. When the retention period of one (1) year (“Retention Period”) for the data as per the effective date expires, IDfy will actively purge the data. If the Client believes that there exists a legitimate business reason why certain data should not be destroyed at the end of a Retention Period, upon Client’s request, IDfy can retain the data for an additional period of two (2) years on chargeable basis. Notwithstanding the above, if the Client wants to IDfy to purge the data before the Retention Period, the Client will make a written request to IDfy.
SCHEDULE B
DESCRIPTION OF SERVICES AND COMMERCIAL TERMS
IDfy shall provide the Services described herein to You, subject to the terms and conditions set out herein, as well as in the Agreement of which this Annexure forms a part.
Part ‘A’: Reports
1. IDfy shall, in accordance with Clause 3.8 of the Agreement, provide a Final Report or a Supplementary Verification Report, which may include the following particulars:
- Soft copy of Report will be mailed on registered E-Mail ID.
- Terms that may be used in the Report, such as ‘Clear’, ‘Major Discrepancy’, ‘Minor Discrepancy’, ‘Unable to verify’, Additional Information Required’, etc. as they apply in the context of the Services being provided.
- A classification of either ‘Red’, ‘Amber’, or ‘Green’, in accordance with the following parameters:
| Classification/ Colour | Status | Description |
| Red | Discrepancy | Clearly evidenced violation has occurred where there is no possibility of passing on the benefit of doubt to the Verification Subject concerned. This decision shall be taken by You, depending on the severity of the violation and its repercussions. |
| Amber | Review | A report classified as ‘Amber’ indicates that the case is not completely verified – either for want of sufficient data or lack of responsefrom the verifying authority. |
| Green | Clear | Means there is no cognizable violation observed. |
2. Notwithstanding anything set out in the Agreement or in this Annexure, the Parties agree that You shall be liable to pay to IDfy, and IDfy shall be liable to claim and receive from You, the Fee in respect of all Services in relation to a Verification Subject, upon submission of the Final Report in relation to that Verification Subject. It is hereby clarified that such obligation upon the part of You to pay the Fee shall be in relation to all Services, regardless of any Service not having been completed at the time of submission of the Final Report for any reason, including, without limitation, an unresolved Insufficiency.
| Sr.No. | Item | Description / Details |
| 1. | Receipt of consents, authorisations, permissions, Supporting Documents, and information | You shall provide the following to IDfy in the form and manner described herein, in respect of each Verification Subject prior to, or simultaneously with, raising a request for Services in relation to such Verification Subject:
|
| 2. | IDfy Tasks and Activities | Scope of Work is as mentioned below in Schedule D. |
| 3. | Turn-Around- Time (“TAT”) | IDfy shall, in respect of each Verification Subject, complete the tasks and activities described under Serial No. 2 to this table, and provide You the Final Report in the manner described in Part ‘A’ of this Annexure, within median TAT of 14 working days of receipt by IDfy of all consents, authorisations, permissions, Supporting Documents, and information described herein in respect of such Verification Subject; provided for the sake of clarity that where IDfy has raised an Insufficiency (as that term is described in the Agreement), the calculation of the period of 14 working days mentioned herein shall commence only upon receipt by IDfy of a complete set of the consents, authorisations,permissions, Supporting Documents, and information mentioned in such Insufficiency. |
| 4. | Fee | You shall pay IDfy a Fee in respect of each instance of provision of the Background Verification Service for each Verification Subject, on the terms and conditions described in this Agreement. |
SCHEDULE C
AUTHORISATION LETTER BY YOU
This Letter of Authorisation (“this LoA”) has been issued by You to Baldor Technologies Private Limited (“IDfy”) and is further to the Master Services Agreement executed by both parties (“the Agreement”). Capitalised terms used, but not defined herein, shall have the meaning ascribed to them in the Agreement.
You hereby represent and warrant that it has received the consent of all Verification Subjects in relation to whom You have requested, or shall request, IDfy to provide the Services in the manner and for the purpose set out in the Agreement. You further represent and warrant that the provision of such Services by IDfy shall not violate the proprietary or personal rights of any such Verification Subject.
You agree that it shall defend, indemnify, and hold harmless IDfy, its directors, employees, and agents from and against any and all losses, claims, damages, costs (including reasonable attorneys’ fees or legal costs), charges, expenses, liabilities, demands, proceedings and actions or any other liability of any nature whatsoever that IDfy may sustain or incur or which may be brought or established against it by any person, authority or otherwise in relation to the authorisation under this LoA.
SCHEDULE D
SAMPLE FORM OF CANDIDATE AUTHORISATION LETTER
Letter of Authorization
To whom it may concern:
I understand that the information provided by me may be used by You. (organization / employer) or any third-party agency appointed by the organisation to verify and validate the information I have provided including my employment, my personal background, professional standing, work history and qualifications etc.
I understand that the organisation or the third-party agency appointed by the organisation may obtain information it deems appropriate from various sources including, but not limited to current and past employers, criminal conviction records, university / school / college records, professional and personal references and other verifying sources / authorities.
I authorise, without reservation, any individual, corporation or other private or public entity to furnish the organization or the third-party agency appointed by the organization, all information about me.
I unconditionally release and hold harmless any individual, corporation, or private or public entity from any and all causes of action that might arise from furnishing to the organisation or the third-party agency appointed by the organisation, that they may request pursuant to this release.
This authorisation and release, in original, faxed or photocopied form, shall be valid for this and any future references.
| Signature | |
| Name (In Block Letters) | |
| Date |
SCHEDULE E
SUPPORTING DOCUMENTS AND INFORMATION
1. For address check:
1.1 Passport
1.2 Aadhaar card
1.3 Voter I.D.
1.4 Ration Card
1.5 Utility Bill
2. For Identity Check
PAN card
3. For International Database check
We require Full Name of the candidate, Fathers full name, Date of Birth and Exact Postal address
to conduct this check.
4. For Drivers License check (Online):
Driver’s License
5. For Police verification through Law firm:
We require Full Name of the candidate, Fathers full name, Date of Birth and Exact Postal address
to conduct this check.
6. For Criminal Court record check:
We require Full Name of the candidate, Fathers full name, Date of Birth and Postal address to
conduct this check.
7. For Bank Statement Analysis:
We require a Valid Bank Account statement PDF for a minimum of past 1 year window from the
current date.
SCHEDULE F
PAYMENT TERMS
TERMS AND CONDITIONS
1. Fees payable to verifying authorities / source: Fees charged by professional organizations, universities and all other verifying authorities whether for India or overseas verifications, are payable in addition to service fees charged by IDfy and no prior approval is required from You for the same except in cases where such fees exceed INR 3000 (three thousand Indian Rupees) per verification / check.
2. Parties agree that it is not administratively feasible to provide documentation of fees paid to professional organizations, universities and any other verifying authorities along with monthly invoices and no payments will be withheld on account of this.
3. Fees for overseas verification: IDfy will take approval from client on case-to-case basis before initiating overseas verification.
4. Any cancellation within 24 hours (1 Working Day) of receipt of the service request by IDfy shall not be charged. Cancellations received beyond 24 hours (1 Working Day) will be subject to 100% of the applicable fee
5. All re-initiation and re-verification requests received from You for Services already completed shall be treated as a new service request and IDfy shall charge the applicable fee for such request. You acknowledge that the responsibility of ensuring that no duplicate service requests are submitted to IDfy rests with You. IDfy shall not be responsible for the same, and if processed, shall charge the applicable fee
6. In the case of a prepaid account, over usage beyond the prepaid limit is strictly prohibited. However, in exceptional circumstances where overusage occurs, the payment for the excess usage shall be payable within seven (7) days from the date it is identified and notified as due.
7. In case of a postpaid account, IDfy shall raise an invoice every month for the Fees applicable in respect of the Services provided in the previous calendar month.
8. Upon such raising of the invoice, You shall raise a dispute, if any, in relation to the invoice, within 7 (seven) days of the date of such invoice; in the event You do not raise a dispute in relation to an invoice within the aforesaid period the invoice shall be treated as undisputed and become duly payable as per the “Credit Period” defined hereunder.
9. “Credit Period” shall mean 30 days from the date of sharing the invoice.
10. IDfy shall raise invoices in a timely manner capturing all necessary details (including the GSTIN) under Applicable Law for the Services. IDfy shall raise and provide invoices to You in soft copy form and via email, with an electronic signature (which the Parties agree shall have the same effect as a physical signature), affixed to such invoices. No invoices raised in accordance with the provisions of this Clause would be modified under any circumstances. Any adjustment to invoices may only be by way of issue of credit note/ debit note as the case may be, and at IDfy’s discretion.
11. A delay on IDfy’s part to raise an invoice shall not affect Your liability to pay the Fees. All payments shall be subject to tax deductions as required under Applicable Law. You shall be liable to pay taxes that are now or may in the future become applicable to any Fee payment under this Agreement.
12. A delay on Your part to discharge the invoices shall entitle IDfy to levy a penalty of 18% p.a. on any invoices that remain unpaid beyond the Credit Period.
ANNEXURE B: SOW KYC SUITE
SCHEDULE A
GENERAL TERMS AND CONDITIONS
IDfy shall commence the Services upon execution of the Agreement; however, this shall be contingent upon the occurrence of the following events:
- Client provides IDfy a letter of authorisation (or equivalent evidence of consent, including opt-in clicks) duly signed or otherwise authenticated by any such Verification Subject as evidence of (i) the Client having the Verification Subjects’ consent for the performance of the Services by IDfy, and (ii) the Client having obtained the Verification Subject’s consent for the Client creating images of various identification and other documents of the Verification Subjects, including, without limitation, Aadhar card, PAN card, Driving License, Voter identity card retaining such images, and forwarding such images to IDfy for the provision of the Services in the manner contemplated in this Agreement, in the formats provided by IDfy and all necessary supporting documents and information, as described in Annexure I to this Agreement; or the Client / Verification Subjects provide IDfy all necessary Supporting Documents.
- IDfy receives its Fees for the Services in full accordance with the terms of the pro forma invoice.
- The Client hereby agrees that the Services shall be performed in the manner set forth in Annexure I and provided only in relation to and limited to the information and documentation provided by the Client to IDfy.
- All requests for the use of the Services from the Verification Subjects are subject to acceptance by IDfy. IDfy retains the absolute right to reject any of the Verification Subjects or any request for Services therefrom that do not comply with its terms and conditions for the Services and the use of the IDfy website.
- The Client understands and agrees that IDfy may access or employ various third-party applications, programs, databases, and services (collectively, “Third-Party Services”) and application programming interfaces (“APIs”) provided by such third-party services to provide the Services to the Client. Notwithstanding anything in this Agreement, the Parties agree that IDfy’s provision of the Services to the Client under this Agreement is subject to the availability of such Third-Party Services and such Third-Party Service APIs, and that IDfy (a) shall be in no event liable or responsible in any manner whatsoever for any liability or action arising as a result of, or in relation to, the unavailability, inaccessibility, inefficiency in performance, or inaccuracy of results obtained from, such Third-Party Services and such Third-Party APIs, and (b) nor shall IDfy be held to be in default of any of its obligations or responsibilities under this Agreement arising out of such unavailability, inaccessibility, inefficiency in performance, or inaccuracy of results obtained from, such Third-Party Services and such Third-Party APIs, whether by way of exceeding the TAT in relation to any particular instance of a Service, or any inaccuracy in any written report or information provided by IDfy to the Client, or any other component of any instance of a Service, or otherwise.
- Notwithstanding anything stated elsewhere in this Agreement, the Client agrees that IDfy may retain anonymised records of all data that it obtains or generates in the course of providing the Services under this Agreement. For the sake of convenience, it is clarified that ‘anonymised records’ as used in this Clause shall mean such records of the results of any background checks or verifications, or information about candidates, as have been redacted in such a manner that no association or relationship can be traced between such data and any individual or entity; furthermore, IDfy agrees and undertakes that it shall only use such data and records to generate ‘high-level’ or ‘demographic’ insights or reports, and only in such a manner that does not violate its confidentiality or intellectual property protection obligations under this Agreement.
- Purge Policy: IDfy shall retain the data with respect to the verification Services provided under the Agreement for a period of 07 (seven) days (such seven days period “Retention Period”) from the date of completion of the profile by IDfy as provided herein and shall be provided to the Client upon request. It is clarified that upon completion of the Retention Period, IDfy shall purge the data without any consent of the Client.
SCHEDULE B:
PAYMENT TERMS
Terms & Conditions
- Taxes : Prices quoted are exclusive of GST, and other taxes applicable
- Payment Terms : Pre-paid, Credits are to be purchased in advance against invoice raised
- 1 Credit = 1 INR
- Validity of Credits : 90 Days from the date of invoice
- Fees includes recurring cost of cloud hosting and support cost
- Multiple profiles created for the same customer shall be billed separately
- Master Service Agreement (MSA) : Purchase order released will be governed by MSA signed between our two esteemed organizations.
- All customisations shall be evaluated on a case-to-case basis and a commercial proposal for the same shall be provided by IDfy, on the basis of the effort involved.
- Notwithstanding anything contained elsewhere in the Agreement:
- IDfy shall not be responsible for and shall not be held liable with respect to any errors in the data received from the CIDR and / or the KUA (as defined under the Aadhaar Act); and
- it is hereby clarified that the provision of the Services is subject to the availability of the associated services and / or infrastructure and systems from the KUA and Unique Identification Authority of India (“the UIDAI”), that there may be a change in the manner of the provision of Services consequent to a change implemented by the UIDAI and the KUA in this regard. IDfy hereby reserves the right to alter the terms of service, including Fees and other charges, dependent upon any such change being implemented by the UIDAI and / or the KUA. In any such cases, IDfy will duly notify the Client beforehand whenever such changes in the fee structure occur. If changes are related to legal or regulatory requirements, IDfy will duly inform the client within a reasonable timeframe after any such changes are known by IDfy.
SCHEDULE C
IDFY SYSTEM API AVAILABILITY
(Service Level Agreement- SLA)
IDfy’s APIs are designed to have 99.5% up time monthly and shall maintain such uptime with respect to Services provide to the Client. A few points to consider:
- IDfy’s APIs are dependent on a number of external systems, the availability of which IDfy cannot control or guarantee. IDfy’s APIs will return a ‘source down’ message under such conditions. IDfy performs automatic retries using an exponential back off strategy. IDfy shall, at all times, remain liable to the Client for all delays in the Services or failure to maintain the up time of the API caused due to any error, defect or failure in IDfy’s API
- IDfy might perform scheduled maintenance which will be communicated to all impacted clients at least 2 (two) working days in advance. Outages for the same will generally last for 30 (thirty) minutes on average are not considered against our up-time guarantee
- IDfy proactively monitors internal services and service providers (external databases) for up time and alert clients within 1 hour of service disruption. Any such disruption or down time is immediately treated as Priority 1 issue. IDfy will closely follow up with service provider for resolution and keep client informed as per Priority 1 procedures.
Client Support and Problem Correction
The following procedures will be used to respond to problems that are received by IDfy support team.
1. Prioritization Approach
Service requests for problems received by the support team will be given a Severity Code from 1 – 4 based on how important responding to the problem is to the primary working of services. The Severity Code will be the basis for scheduling work on the backlog and assigning resources to the request.
Severity Code | Definition |
1 | A problem has made a critical function unusable or unavailable and no work-around exists. |
2 | A problem has made a critical function unusable or unavailable but a work-around exists. |
3 | A problem has diminished a critical or important functionality or performance but the functionality still performs as specified. |
4 | A problem has diminished supportive application functionality or performance. |
2. Response and Resolution Times
Severity codes are used in order to determine appropriate responses and resolution times. Response and resolution times are measured from when the incident comes to the notice or brought into notice of the support team. If the problem is not resolved within the defined timeframe, continuous effort will be applied until the problem is resolved.
Severity Code | Initial | Estimation Response | Resolution |
1 | 1 hour | 3 hours | 1 business day |
2 | 3 hours | 6 hours | 3 business days |
3 | 8 hours | 1 business day | 5 business days |
4 | 8 hours | 2 business days | 10 business days |
- Initial Response is when a ticket is opened and acknowledged by support team.
- Estimation Response is the time taken to discuss the issue with relevant team and get back to the client with the proposed action and timeline for the same.
- Resolution is the point at which the problem is resolved, and the application function is returned to a usable and available state.
3. Exclusions from the service level
3.1. The Service Commitment does not apply to any unavailability of any third-party software (other than third party equipment within IDfy direct control) on which the platform works or is depended upon.
3.2. caused by factors outside of IDfy’s reasonable control, including any force majeure event;
3.3. that result from any third-party equipment, software or other technology (other than third party equipment within IDfy direct control);
3.4. that result from any maintenance as provided for pursuant to this Agreement;