Foodpanda, one of The Philippines’ most popular food delivery services, continues to expand its market presence with a significant share in multiple cities and towns.
A key challenge for Foodpanda, as with many gig-economy businesses, is ensuring a reliable supply of drivers while managing a high churn rate.
This means continuously onboarding new delivery partners—sometimes processing up to 2,000 applications in a single day during high-demand periods and special promotions.
Foodpanda turned to IDfy to help streamline this process and scale their operations without sacrificing trust or security.
Here’s how IDfy makes a difference for Foodpanda:
1. Keeping the Foodpanda ecosystem safe
With IDfy’s NBI-based criminal checks, Foodpanda ensures that only trustworthy and reliable drivers are onboarded, reflecting their commitment to customer safety and trust. This proactive approach helps mitigate risks and ensures that every delivery partner reflects Foodpanda’s commitment to customer safety and trust. By creating a safer ecosystem, Foodpanda strengthens its reputation and keeps customers coming back.
2. Ensuring an adequate supply of drivers
Historically, it would take a driver 2-3 days to get onboarded with Foodpanda. Now, drivers can complete the entire process themselves in under 3 minutes. With IDfy’s solution, Foodpanda seamlessly onboard large volumes of drivers through a simple web link or QR code. This streamlined approach allows Foodpanda to accelerate its onboarding, helping it stay ahead of the competition while others face delays.
3. Keeping the onboarding cost down through automation
IDfy streamlines the onboarding process by enabling applicants to upload the correct documents instantly, significantly reducing errors and saving time. This automation aligns with Foodpanda’s mantra of “Start with the customer, end with the customer” leading to a one-click approval process for their operations team. Not only does this reduce costs, but it also ensures a hassle-free experience for both Foodpanda and its drivers.
About Foodpanda:
Foodpanda, a leading food delivery platform in the Philippines, has rapidly grown since its launch in 2014, now serving over 150 cities and towns. Catering to the country’s vibrant food culture, Foodpanda offers a diverse range of local and international cuisines. With a vast network of restaurants and delivery partners, it ensures prompt and reliable meal delivery to millions of satisfied customers.