Once a cryptic square on packages, QR codes are now a ubiquitous gateway to a wealth of information and transactions. The low-cost, non-invasive codes have given businesses a quick, effective way to nudge their customers (present and potential) to complete transactions seamlessly. Businesses have even started using QR codes to fast-track long, manual processes.
One of those innovative and highly scalable use cases is e-commerce businesses using QR codes to onboard delivery partners at scale.
Delivery partner onboarding is a tedious, manual affair
Let’s look at how a leading ride-hailing company onboards driver partners in India.
The driver first visits a physical center to register themselves and submit documents such as ID proofs, vehicle registration, insurance certificates, etc. The verification takes a couple of days. And another day for the driver to pick up their essentials and start on the job.
That’s 3 days of lost revenue for the ride-hailing company.
Challenges of manual onboarding processes:
The logistics and eCommerce industries face several operational challenges when onboarding delivery partners, especially when expanding to multiple cities or needing immediate operational support. Traditional manual processes are often insufficient to meet the demand for quick and efficient onboarding. Here are some of the biggest struggles:
- Operational Challenges: Managing the onboarding process for thousands of delivery partners across multiple cities and pin codes can be daunting. The need to go LIVE immediately to support operations means that manual processes can lead to significant delays and inefficiencies.
- High Cost of Onboarding at Scale: Onboarding delivery partners at scale involves substantial costs due to high manual processes and delays in verification. These inefficiencies can lead to increased operational costs and slower time-to-market.
- Complex process: A complex onboarding process can deter potential delivery partners. Ensuring a user-friendly and straightforward experience is crucial for attracting and retaining reliable partners. QR codes simplify the process, making it easy for delivery partners to upload necessary documents and complete verification quickly.
Further, the organizations can’t compromise on reliable, secure onboarding, complex though it may be, because the slightest of issues can result in long-term erosion of trust and brand value.
A QR code scan can kickstart the onboarding journey instantly!
Businesses have started using QR codes to solve complex delivery partner onboarding problems instantly. The likelihood of missing out on potential business is high, if you don’t have sufficient delivery partners to meet demand during peak hours.
Fast and easy QR code-based onboarding
The partners are saved from visiting a physical location and lengthy form-filling and document upload steps – improving their experience and onboarding rates.
Benefits of using QR Codes in Delivery Partner Onboarding
Helps you onboard delivery partners at scale
One of the most significant advantages of using QR codes is their ability to streamline the onboarding process for delivery partners at scale.
- Simplified Access: Using a QR code, delivery partners can easily access the onboarding portal, and submit all required documents through a single scan, eliminating the need for multiple links or lengthy instructions.
For instance, a leading F&B company utilizes QR codes to onboard delivery partners quickly, ensuring they can meet customer demands without delay.
- Centralized Onboarding: A single QR code is enough to onboard any number of partners at scale across the region, centralizing your process significantly while also ensuring a seamless business growth.
- Increased Business Efficiency: Use of QR codes boosts business efficiency by streamlining processes, automating data collection, and reducing manual input errors.
In conclusion
While the usage of QR codes to onboard partners is novel now, it will surely gather steam in the next few months. Hence at IDfy we have created IDfy360, our end-to-end digital onboarding platform to enable QR code onboarding for delivery partners journeys. We have already piloted it for a couple of our bigger clients and the results have been very promising. The ease of use and the reduction in TAT and cost of onboarding have inspired these organizations to plan for a nationwide launch of such QR-based journeys to recruit delivery partners.
Interested? Let us know.