That’s exactly why we’ve built a SDK that helps the customer get it ‘right first time’ at the time of uploading their documents.
That’s exactly why we’ve built an SDK that helps the customer get it ‘right the first time’ at the time of uploading their documents.
SDK can be visualized as a mini-app residing in the actual app. ‘Right First Time’ SDK is a Camera SDK that facilitates correct document capture.
If the customer captures an image that is incorrect or unusable, our SDK prompts them immediately to re-capture the documents with clear instructions.
So, if the customer selected Aadhaar and submitted PAN, she is immediately informed about it and requested to capture the right document.
Same if the image is blurred, unreadable, or too small.
We also ensure Right First Time in selfie captures – ensuring that the eyes are open, the face is present, and multiple prominent faces aren’t in the frame.
Standard usability principles say that if the request for re-capture and re-submitting happens in the same session, the person is much more likely to do it. If the request comes later and the person is required to restart the session, the person is much more likely to drop off.
A classic win-win
Getting these documents right the first time also improves the accuracy of data extraction that auto-fills the form, matches the name, and significantly improves ‘Face Match’ accuracy.
So, you save money, retain the customer, and improve the accuracy of your KYC while keeping the customer happy. Now that’s a classic Win-Win.
Isn’t that exactly what technology is expected to deliver? Check out the ‘Right First Time’ SDK documentation on our Product Hub
IDfy delivers fraud-free onboarding solutions that enable regulatory compliance.
For more information, please write to shivani@idfy.com