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Modes of Video KYC Verification
Assisted
In assisted mode, a dedicated agent conducts your customers’ verification process over a video call. The customer can interact with the agent in real-time via mobile app/internet browser.
Self
In the self mode, your customers verify themselves without the assistance of an agent. To guarantee precise outcomes, we employ both AI and human evaluation.
How it works
Initiation of the video call
The customer clicks on the video link provided to them and joins the vKYC call using the mobile app or internet browser. They get connected to the agent.
Agent conducts Liveness Check
The agent performs a liveness detection to check if the customer if physically present. After that, the agent conducts the CDD process.
Capture of relevant ID documents
To check for fraud signs, the agent captures a high-quality screenshot of the customer's face and their government-issued ID in real-time.
Reviewer submits the verification result
The reviewer goes through the time-stamped audit trail and marks the call as approved/verified. This completes the vKYC process.
“We are happy to leverage IDfy’s video platform to offer our customers a completely digital onboarding experience.”
Kirti Patil, Joint President – IT & CTO, Kotak Life
Product Highlights
High Conversion Rates
Tried and tested in various real-life situations, our solution is tailor-made to maximise your conversion rates. Our agent and reviewer dashboards are designed to execute the vKYC call in the lowest TAT in the industry.
Meet compliance norms
Comply with AML, KYC, BSP, PAGCOR and other regulatory requirements for payment processing and customer data privacy.
Scalable & Reliable
Our vKYC solution is compatible with nearly all platforms and can process high volumes of requests simultaneously. It is built to help you secure and scale your business at the same time.
Ease of Use
Our vKYC solution easily integrates into your existing workflow. While simplifying your work, it provides your customer's a positive experience, supporting them during their onboarding journey.
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